Terms & Conditions

Lux Range Ltd

Premier Range Mill

Derdale St

Todmorden,

Lancashire

OL14 5QX

Company Number : 07165903

Vat Number : 994 451 677

Making a purchase could not be easier. Just browse the Products page, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for details that we need to be able to fulfill the order. We accept credit card payment also pay pal payments. At present we can only accept payment in Sterling. If your credit card statements are in a different currency, you may place your order and your credit card company will convert the transaction to the currency of your card. We accept Maestro / Switch, sole Visa and MasterCard. If you do not wish to use the on-line payment facility you may advise your credit card information by phone, fax, we recommend that these details are NOT advised by unsecured e-mail over the Internet.

We reserve the right to refuse to supply any individual or company.

IMPORTANT

We Recommened That All Our Lights Are Installed By A Fully Qualified And NICEIC Registered Electrician.

Back Orders

If your item is not in stock, we will back order the item for you. You will always be emailed with the estimated delivery date and given an option to cancel your order if you would rather not wait.

Tax Charges

The value of orders for delivery to the UK include 20% VAT. Prices (and shipping surcharges) for delivery to destinations outside the VAT zone are net and do not include any local import duties and taxes which might be payable before customs authorities release the goods for final delivery.

Credit Card Security

On line payments are processed by Barclays Bank PLC secure e-payments system, which utilises 128-bit encryption. Credit Card payments are verified by VISA and MasterCard secure code. Lux Range does not have access to complete card details that you enter into this payment system.

Guarantee

Our products are covered by a 6 Months warranty against manufacturing defects. The warranty does not cover normal wear and tear or product abuse by the consumer. Note Removal of the plug will VOID any warranty on your item please point this out to the company or person fitting the item

Please note that this warranty is offered to you in addition to your Statutory Rights Under The Sales Of Goods Act 1979 If you need to contact us, please email us on info@luxrange.co.uk

Privacy Policy

www.luxrange.co.uk does not disclose buyers' information to third parties other than to make delivery. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to:

Take and fulfill customer orders
Administer and enhance the site and service
Issue a unique identifier (e.g. customer login)
Make available revised or further information regarding our products, and new products
Only disclose information to third-parties for goods delivery purposes

Lux Range Does Not Store Any Credit Or Debit Card Information

Shipping And Handling

England, Wales, and the Scottish mainland. The standard hours of delivery are between 09.00 and 17.30. Specific morning or afternoon delivery can be made on payment of a surcharge.
For deliveries to the Scottish Islands, Northern Ireland, the Scilly Isles, the Isle of Man and the Isle of Wight a shipping surcharge applies. Please contact us for quotation.

Delivery Schedule

We do not ship goods to third party address we will normally send your order to you in 2-3 business days. UK deliveries are dispatched by courier and are usually delivered the day following dispatch.

Returns Policy

In the Event You Want To Return Your Item We Would Ask That You Fill In The RMA RETURNS FORM.

YOU MUST HAVE A RETURNS NUMBER BEFORE THE ITEM CAN BE RETURNED

Items Can Only Be Returned As Per The Terms And Conditions Of The Lux Range Web Site.

Please also note that we may require photographic evidence of any physical damage to a product before we will issue an RMA number.

We would recommend that you Check your Item within 24 hours of receipt against Damage in Transit, and report any or all discrepancies
Failure to report this to us within this time frame, may void any claim that we will file with the courier company.You can report this to us by Telephone,Fax or Email. Any claim filed after the 24 hours will be look at on a case by case basis

Please note that this does not effect your Statutory Rights Under The Sales Of Goods Act 1979.

We will accept return of any unused item, for a full refund providing we are advised in writing within 7 working day of receipt of the item.

Customers Who Wish To Return Goods Under Distance Selling Relegation Must Do So At There Own Cost

Please Be Aware That Most Of Our Items Contain Glass And Are Fragile

You Have A Duty Of Care To Return The Item In Good Condition

Please Pack The Item Well To Prevent Breakages

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